Welcome to LML Cleaning Services. These Terms and Conditions govern your use of our website and any cleaning services you book with us in Manitoba, Canada.

By accessing our site, submitting a quote request, or booking a cleaning, you agree to these terms.

ENTRY & BOOKING

• BOOKING
All bookings must be confirmed by us through email, text, or phone. Confirmation messages may include important details such as arrival time, entry instructions, and any other relevant info pertaining to the cleaning service.

• ARRIVAL TIME
We do our best to arrive at the scheduled time; however, unforeseen circumstances (traffic, weather, job duration, etc.) may affect arrival. Please allow a 1-hour arrival window before or after your schedule time.

• ACCESS TO THE PROPERTY
You agree to provide clean and safe access to your home or business at the scheduled time. We do not retain keys. You must provide:

– A door code,
– Approved entry instructions, or
– Someone present to let our team in.

If we cannot enter the property for any reason, the appointment may need to be rescheduled.

ADDITIONAL TIME & SERVICE LIMITATIONS

• ESTIMATED TIME ONLY
Prices are based on estimated labour hours. The quote estimated may vary depending on the actual time spent.

If more time is required to complete the agree-upon tasks, we will:

– Notify you before continuing, and
– Obtain your approval to extend the service time (if possible)

If you decline additional time, the team will complete as much as possible within the scheduled timeframe.

• AREAS WE DO NOT SERVICE

For safety reasons, we do not:

– Move heavy furniture
– Clean areas requiring ladders higher than 2-3 steps
– Remove mold, mildew, heavy buildup, or hazardous materials

We also cannot guarantee the removal of hard-water stains, grout staining, or severe surface wear.

• PETS
We love pets! However, for efficiency and safety, please ensure your pets are secure during the visit.

CLEANING SUPPLIES & EQUIPMENT

• SUPPLIES PROVIDED BY US
LML Cleaning Services supplies all general cleaning products (sprays, disinfectants, cloths, specialty cleaners, etc.).

If your home requires the use of specific cleaning products, you must notify us in advance. By requesting the use of your own products, you assume responsibility for any potential damage caused by those products.

• EQUIPMENT PROVIDED BY CLIENT
For hygiene and safety purposes, you agree to provide:

– A working vacuum
– A broom
– A mop and bucket (if required)

Please ensure equipment is in proper working condition. If equipment is not usable, we will clean to the best of our ability with alternatives available.

RESCHEDULING & CANCELLATION

• HOUR CANCELLATION POLICY
We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

• NO FEES AT THIS TIME
At this stage, we do not charge cancellation fees, however repeated last minute cancellation may affect future bookings or require a deposit for rebooking.

• SAME-DAY CANCELLATIONS
If you cancel on the same day or we arrive and cannot access the property, the visit may need to be rescheduled based on availability.

DAMAGE & LIABILITY

• REPORTING DAMAGE
If accidental damage occurs during your cleaning, our team will report it immediately.

If you notice damage that was not reported, please contact us within 48 hours with:

– Description
– Photos
– Approximate value or repair estimate

Reports submitted after 48 hours may not be eligible for review.

• LIABILITY LIMITATIONS
We are not responsible for:

– Pre-existing damage
– Fragile or unsecured items
– Faulty fixtures or surfaces already worn
– Damage caused by client-provided products or equipment

Our liability is limited to the cost of the service provided on the day the incident occurred.

QUALITY ASSURANCE & SATISFACTION

• SATISFACTION GUARANTEE

If you are not satisfied with any part of the cleaning, notify us within 24 hours with photos where possible.

We will:
– Return to correct the issue (based on availability), or
– Provide an appropriate solution.

We do not offer refunds for completed services.

• QUALITY CHECKS
Supervisors or owners may conduct routine quality checks before, during, or after service.

PHOTOS & MARKETING
Before-and-after photos may be taken for quality tracking and marketing purposes (e.g. images of sinks, floors, counters-not personal items). If you prefer not to have photos taken, please notify us in advance.

HOLIDAYS
We do not operate on Manitoba statutory holidays. Services will be rescheduled based on availability.

PAYMENT & BILLING
• ACCEPTED METHODS

We accept:
– e-Transfers
– Cheque
– Direct deposit
Payment is due on the day of service, unless otherwise agreed in writing.

• RETURNED OR FAILED PAYMENTS
If a cheque is returned or a payment fails, the client is responsible for any fee charged by the bank. Continued unpaid balances may result in paused service until resolved.