At LML Cleaning Services (“we,” “our,” or “us), your privacy matters to us. We are committed to protecting the personal information you share with us when you visit our website or communicate with us. This Privacy Policy outlines what information we collect, how we use it, and the steps we take to safeguard it.

This Policy is designed to comply with Canada’s Personal Protection and Electronic Documents Act (PIPEDA) and applicable Manitoba standards.

WHAT PERSONAL INFORMATION WE COLLECT

We may collect the following types of personal information:

• Contact details: name, phone number, email address
• Service information: home or business address, type of service requested, property details, preferred dates and times, special instructions
• Communication records: emails, text messages, or other correspondence with you.
• Payment-related information: payment method and transaction details (note: if you pay through a third-party processor like Stripe, PayPal, or a booking app, we do not receive your full credit card number)
• Website usage data: IP address, browser type, device information, pages visited, and cookies/analytics data.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

• Provide, schedule, and manage cleaning services
• Communicate with you about quotes, bookings, reminders, and follow-up
• Process payments and issue receipts or invoices
• Respond to questions, feedback, or complaints
• Meet legal, tax, and regulatory requirements

LEGAL BASIS AND CONSENT

We collect, use, and disclose your personal information with your knowledge and consent, except where allowed or required by law.

• By submitting a quote request, booking a service, or contacting us, you can consent to our collection and use of your personal information for those purposes.
• You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

WHEN WE SHARE YOUR PERSONAL INFORMATION

We do not sell your personal information. We may share your information with:

• Service providers and contractors who help us operate our business (e.g., booking systems, email providers, payment processors, IT support), under agreements that require them to protect your information and use it only for the services they provide to us
• Legal or regulatory authorities if required by law, court order, or to protect our rights, property, staff, or customers
• Successors or business partners in the event of a business transfer, merger, or reorganization, where allowed by law

We will only share what is reasonably necessary for the specific purpose.

ACCESS/CORRECTION, AND YOUR RIGHTS

You have the right, subject to legal limits, to:

• Request access to the personal information we hold about you
• Ask for corrections if you believe your information is inaccurate or incomplete
• Withdraw your consent for certain uses of your information

To make a request, please contact us using the info in the Contract section

CHANGES TO PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page.

Your continued use of the Site or Services after any changes means that you accept the revised Privacy Policy.

CONTACT AND COMPLAINTS

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:

LML Cleaning Services
Email: luzmary@lmcleaning.ca
Phone: +1 (204) 720 9455
Mailing Address: A3-903 Stickney Ave, Brandon MB. R7A 0E2

If you are not satisfied with our response to a privacy concern, you may also contact:

Office of the Privacy Commissioner of Canada
Toll-free: 1-800-282-1376

Website: https://www.priv.gc.ca/